Privacy Policy – Decoworx Window Film
Decoworx Window Film (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or services.
1. Information We Collect
We may collect the following information:
Your name and surname
Your email address
Your phone or WhatsApp number
Your service address (when required for quotes or installations)
Information provided through forms or messages
Details related to your service enquiry
Communication history with our team
Website usage data such as IP address, browser type, pages visited, and time spent on the site
Cookies and tracking information used for analytics
2. How We Use Your Information
We use the information you provide to:
Respond to enquiries and provide quotes
Confirm and manage bookings
Complete installations and service requests
Communicate updates regarding your project
Improve our website and service quality
Verify service locations
Keep internal records for project management
Comply with legal and regulatory requirements
We do not sell or trade your personal information.
3. Sharing Your Information
Your information may only be shared when necessary:
With installation teams or staff involved in your project
With trusted service providers such as hosting platforms, email services, and analytics tools
When required by law, court order, or government request
All third parties must keep your information secure and may only use it for authorised purposes.
4. Cookies and Tracking
Our website may use cookies to:
Improve your browsing experience
Analyse website activity
Store visitor preferences
Cookies can be disabled in your browser settings, although some website features may not function correctly.
5. How We Protect Your Information
We take reasonable steps to protect your information through:
Secure communication channels
Limited access to personal data
Safe digital storage methods
Controlled internal processes
Although we take precautions, no online system can guarantee complete security.
6. Data Retention
Your information is kept only as long as necessary for:
Providing quotes
Completing installations
Offering service support
Meeting legal or accounting requirements
Once no longer needed, your information may be deleted or anonymised.
7. Your Rights
You may request the following at any time:
Access to the personal information we hold
Correction of incorrect or outdated details
Deletion of information no longer required
Withdrawal of consent for communication
To exercise your rights, contact us at sales@decoworx.co.za.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content, privacy practices, or how they handle your information. We recommend reviewing their privacy policies before providing any details.
9. Children’s Privacy
We do not knowingly collect information from individuals under the age of 18. If such information is collected accidentally, we will remove it once informed.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website indicates acceptance of these updates.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: sales@decoworx.co.za
Phone: 082 785 7749
Service Area: Pretoria, Centurion, Johannesburg, and surrounding regions
