Terms of Service – Decoworx Window Film
These Terms of Service explain the conditions under which Decoworx Window Film (“we”, “us”, “our”) provides window film and frosted vinyl services. By using our website or booking any service, you agree to these terms.
1. Services Provided
We supply and install frosted vinyl, window film, and related products for residential, commercial, and automotive clients. All services are completed based on the information you provide during the enquiry and booking process.
2. Quotes and Pricing
All quotes are based on the details supplied to us.
Quotes may change if measurements, conditions, or requirements differ during installation.
Pricing is valid for a limited period, which will be stated on the quote.
A call-out fee may apply in certain areas.
3. Bookings and Scheduling
Installation dates are confirmed after accepting a quote.
Timeframes may vary depending on workload, location, and product availability.
If rescheduling is required, you must notify us as soon as possible.
We reserve the right to reschedule due to weather or unforeseen circumstances.
4. Payments
Payment terms will be stated on your quote or invoice.
Payment is required in full upon completion unless otherwise agreed.
We may require a deposit for certain projects, custom designs, or large installations.
Late or incomplete payments may delay further services.
5. Installation Requirements
To ensure quality installation, the following conditions must be met:
All glass surfaces must be accessible and free of obstructions.
Windows should be clean prior to installation unless stated otherwise.
Pets or children must not interfere with installation.
Any structural or surface issues that affect installation are your responsibility.
6. Product and Workmanship Guarantee
We stand by the quality of our products and workmanship.
Guarantees apply as follows:
Product lifespan varies depending on film type and manufacturer.
Workmanship is guaranteed according to industry standards.
Damage caused by misuse, accidents, tampering, or external factors is not covered.
Improper cleaning or the use of harsh chemicals may void guarantees.
7. Cancellations
You may cancel your booking before installation day.
If materials have already been cut or prepared, a fee may apply.
No-shows or same-day cancellations may incur charges.
8. Client Responsibilities
You agree to:
Provide accurate measurements and information when requested
Allow reasonable access to the property for our team
Ensure safe working conditions at the site
Review project details or proofs for custom vinyl designs before approval
9. Limitation of Liability
We are not responsible for:
Pre-existing glass defects or damage
Glass breakage caused by structural weaknesses or extreme temperature changes
Issues caused by incorrect information supplied to us
Losses resulting from delays, rescheduling, or circumstances outside our control
Our liability is limited to the cost of the service provided.
10. Use of Website
By using our website, you agree not to:
Attempt to disrupt or damage the website
Copy, modify, or republish content without permission
Misuse contact forms or submit false information
11. Privacy
Your personal information is handled according to our Privacy Policy.
By using our services, you consent to the collection and use of your information as described there.
12. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page.
Continued use of our services indicates acceptance of the updated terms.
13. Contact Information
For questions regarding these Terms of Service, please contact us:
Email: sales@decoworx.co.za
Phone: 082 785 7749
Service Area: Pretoria, Centurion, Johannesburg, and surrounding regions
